At Tenant Living Solutions (“we,” “our,” or “us”), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or use our services.
1. Who We Are
Tenant Living Solutions is a UK letting agency providing property letting and related services to tenants and landlords throughout the United Kingdom.
2. Information We Collect
We may collect the following types of personal information:
- Full name
- Email address
- Telephone number
- Postal address
- Property preferences and requirements
- Identification documents (where required for tenancy applications)
- Employment and referencing information
- Any information you provide through our contact forms or by email
We may also collect technical information such as:
- IP address
- Browser type
- Device information
- Website usage data through cookies and analytics tools
3. How We Use Your Information
We use your information to:
- Respond to your enquiries
- Arrange property viewings
- Process tenancy applications
- Communicate with landlords and tenants
- Manage tenancy-related services
- Improve our website and services
- Comply with legal and regulatory obligations
- Prevent fraud and maintain security
4. Legal Basis for Processing
We process your personal data where:
- You have given your consent.
- Processing is necessary to perform a contract.
- Processing is required to comply with legal obligations.
- We have a legitimate business interest that does not override your rights.
5. Sharing Your Information
We may share your information with:
- Landlords
- Referencing agencies
- Credit checking providers
- Property management contractors
- Legal or regulatory authorities where required by law
- Trusted service providers who help us operate our business
We never sell your personal information to third parties.
6. Data Security
We use appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.
7. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations.
8. Your Rights
Under UK data protection law, you have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your data where applicable
- Restrict or object to certain processing
- Request data portability
- Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us using the details below.
9. Cookies
Our website may use cookies to improve your browsing experience and analyse website traffic. You can manage or disable cookies through your browser settings.
10. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.
12. Contact Us
If you have any questions about this Privacy Policy or how we process your personal data, please contact us:
Tenant Living Solutions
Email: support@tenantlivingsolutions.co.uk
Phone: +44 (7882 763 899)
Office Address: (Office High Street North East Ham London E6 2JA)
If you are not satisfied with our response, you may have the right to make a complaint to the UK’s Information Commissioner’s Office (ICO).